What Information We Hold and Why
We collect the information you give us when you register — your name, contact details, and the payment method you link to your account, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference and wallet number
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are logged against your account so we can verify the payment and reverse errors if they occur. We also collect device and session data automatically — your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts
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and keep your account secure. We do not sell your personal data to third parties. Data is shared only where required by the payment rails you use — for example, when a bKash transfer is initiated, the relevant transaction identifiers pass through that payment network's own
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systems. We retain account data for as long as your account remains active and for the period required by applicable law in eligible regions. If you close your account, we hold a minimal record for the legally required retention window, then delete it. All stored data
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is encrypted. Any request to know what we hold about you, correct it, or have it removed can be submitted through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.